Returns & Exchanges
Due to the perishable nature of our fresh pasta and sauces, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your meal. If your delivery arrives damaged or incomplete, please reach out to our team within 24 hours for a full refund or replacement.
Inspect Your Delivery
Upon arrival, please check your Nonna Tonda box to ensure all fresh pasta, sauces, and garnishes are present and the cooling insulation is intact.
Document Issues
If there is an issue with the quality or condition of your ingredients, please take a clear photograph of the items and the shipping label.
Contact Support
Email our customer care team at [email protected] with your order number and photos within 24 hours of the scheduled delivery time.
Resolution
Our team will review your request and process a credit to your account, a refund to your original payment method, or a replacement delivery for the following week.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing